Confido Health
Confido Health provides an AI-powered platform that automates healthcare administrative workflows, including appointment scheduling, payment collections, patient engagement, and insurance verification. The platform's AI agents handle calls, texts, and emails in 20+ languages, integrate with 50+ EHR and practice management systems, and write completed tasks directly back to patient records. Practices typically go live within 4-6 weeks.
- Healthcare Technology
- AI Agents
- Artificial Intelligence
- Digital Health
- Software Only
- Enterprise Software
Funding
Raised to date
$25.5MRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
across 3 rounds
+6$12.5M · Series A Extension
Announced Feb 2026
Disclosed cumulative: $25.5M
Founders
Product
Problem
Healthcare providers face significant staffing shortages and high operational costs, leading to overworked staff, constrained patient access, and reduced margins. Repetitive administrative tasks consume valuable time, preventing staff from focusing on high-quality patient care, while patients often cannot reach their practices outside business hours, creating backlogs and missed care opportunities.
Solution
Confido Health offers an AI-powered platform that automates administrative workflows, including appointment scheduling, payment collections, pre- and post-operative engagement, care gap management, and transitions of care. The platform uses AI agents that handle inbound and outbound calls, texts, and emails across 20+ languages, manage data entry, and identify new revenue opportunities. By integrating with existing EHR and IVR systems, Confido reduces screen time and minimizes the need for staff to learn new software. Every completed task is written back to the EHR, keeping records current while allowing healthcare staff to focus on patient care and improving operational efficiency.
Target Audience
Confido Health targets healthcare providers, including hospitals, clinics, and private practices across specialties such as dental, ophthalmology, gastroenterology, primary care, nephrology, physical therapy, women's health, and urology, seeking to improve operational efficiency, reduce administrative burden, and enhance patient engagement.
Features
- AI agents that automate appointment scheduling, rescheduling, and cancellations through inbound and outbound interactions across calls, texts, and emails
- Automated payment collection workflows, including follow-ups, payment link delivery, and statement query resolution
- AI-driven pre- and post-operative engagement to ensure patient preparedness, medication adherence, and answer FAQs
- Proactive identification of at-risk patients for screenings and wellness visits to close care gaps and improve quality metrics
- Insurance verification, prior authorization submission and tracking, referral management, and denial management with appeal preparation
- Proprietary language model built on real-life healthcare interactions, surpassing the performance of current state-of-the-art LLMs
- 50+ EHR, PMS, and phone system integrations with API and legacy system compatibility, reading and writing directly in patient records
- Customizable workflows for visit lengths, provider preferences, and payer quirks, set up once and applied consistently
- Real-time access to call and message transcripts for quality analysis, with urgent cases warm-transferred to clinical teams
- HIPAA compliant, SOC 2 Type II certified, and ISO 27001 certified with patient data protected in transit and at rest
- Supports interactions in 20+ languages