Confer With provides a fully managed video shopping solution that enables brands to engage customers through live, shoppable video calls with trained product experts. This approach addresses the lack of personalized customer support in e-commerce, enhancing the shopping experience and driving sales through real-time interaction.
Funding
$3.9M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
SFounders
Product
Problem
Many e-commerce businesses struggle to provide personalized customer support, leading to lower sales conversion rates and reduced customer satisfaction. Traditional online shopping experiences often lack the real-time interaction and expert guidance that customers value in physical stores.
Solution
Confer With offers a fully managed video shopping solution that enables brands to connect with customers through live, shoppable video calls with trained product experts. The platform provides tools for product and asset sharing, as well as a shared basket feature to streamline the purchasing process. By integrating directly into existing websites, Confer With allows businesses to offer personalized assistance, answer questions in real-time, and guide customers through their purchase journey. The solution also includes a dashboard that provides real-time feedback on customer sentiment, sales, revenue, and basket size, enabling data-driven improvements to the customer experience.
Target Audience
Confer With primarily targets e-commerce brands and retailers across various sectors, including consumer electronics, appliances, furniture, fashion, and luxury goods, seeking to enhance customer engagement and drive sales through personalized, real-time interactions.
Features
- Live, one-to-one video and audio calls with trained product experts
- AI-assisted brand ambassadors to enhance customer interactions
- Real-time product and asset sharing during video calls
- Shared basket functionality for seamless purchasing
- Integration with existing e-commerce websites via a website launcher
- Real-time data and analytics dashboard for monitoring customer behavior and sales performance
- Clienteling tools for personalized customer engagement
- Shoppable sales chat for quick customer support