Conduit provides AI-driven conversational agents that automate inbound and outbound interactions across SMS, email, WhatsApp, web chat, and voice calls. The platform includes a visual workflow builder, CRM and API integrations, and a unified inbox that escalates to human agents, with built-in analytics and enterprise‑grade security for regulated industries.
Funding
$3.1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Businesses across e‑commerce, hospitality, finance, and SaaS struggle with fragmented text and voice channels, high manual labor costs, and inconsistent service quality when handling routine customer inquiries and sales leads. Scaling support teams while maintaining compliance and data security further limits growth.
Solution
Conduit delivers AI‑driven conversational agents that autonomously manage inbound and outbound interactions over SMS, email, WhatsApp, voice calls, and web chat. The platform lets operators design multi‑step workflows that pull data from external knowledge bases, CRM systems, and custom APIs, ensuring each conversation follows defined SOPs. When the AI reaches a confidence threshold, it escalates to a human via a unified inbox that aggregates all channel histories into a single thread. Built‑in analytics surface key performance metrics—response time, conversion rate, and resolution rate—so teams can continuously optimize. Enterprise‑grade security (SOC 2 Type II, HIPAA‑ready, end‑to‑end encryption) protects sensitive data while role‑based access controls govern agent permissions. Voice AI provides human‑like speech synthesis for 24/7 call handling, lead qualification, and support triage.
Target Audience
The primary customers are mid‑size to enterprise contact centers, e‑commerce platforms, hospitality property managers, and fintech firms that need to automate high‑volume support and sales interactions while maintaining compliance and data security.
Features
- AI‑native agents with natural‑language understanding that operate across SMS, email, WhatsApp, web chat, and PSTN voice via Twilio integration
- Visual workflow builder for orchestrating conditional, multi‑step dialogs and automated data retrieval from CRM, ERP, or custom REST endpoints
- Real‑time knowledge‑base synchronization (Notion, Drive, internal FAQs) with context‑aware retrieval to keep responses up‑to‑date
- Unified AI‑native inbox that consolidates all channel threads, supports in‑inbox teaching, and provides one‑click escalation to human agents
- Voice AI module with neural text‑to‑speech, call routing, and lead qualification scripts for inbound/outbound calls
- Policy compliance engine that enforces SOPs, data‑privacy rules, and audit logging for regulated industries
- Stress‑test sandbox that simulates conversation flows before production deployment
- Comprehensive reporting dashboard with KPI visualizations, AI confidence scores, and exportable CSV/BI connector
- Enterprise security stack: SOC 2 Type II certification, HIPAA safeguards, end‑to‑end encryption, role‑based access, and immutable audit logs
- Pre‑built connectors for Salesforce, Shopify, Airbnb, Guesty, Slack, and other SaaS tools via webhook or native API