Conduit
Conduit provides AI agents for hospitality operators that automate guest communication and the operational work that follows, such as housekeeping dispatch and maintenance coordination. The platform handles chat, voice, and internal workflows across 140+ languages, with write-back integrations to property management systems like Mews, Cloudbeds, Guesty, and Hostaway. It is used by 300+ hospitality brands in 120+ countries.
- Hospitality & Travel Technology
- AI Agents
- Artificial Intelligence
- Software Only
Funding
Raised to date
$500KRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Founder details are not available yet.
Product
Problem
Hospitality operators, particularly hotels and short-term rentals, face high volumes of guest messages and calls that require instant responses, but front-desk staff cannot be available around the clock. Requests like maintenance issues, reservation changes, or housekeeping coordination create operational bottlenecks that delay service and reduce guest satisfaction.
Solution
Conduit deploys AI agents that automate guest communication and coordinate the operational work that follows. Chat agents reply instantly across email, WhatsApp, OTAs, and social channels; voice agents answer calls 24/7; and internal agents work within existing team tools to update records, dispatch cleaners, and coordinate maintenance. Agents use property-specific information and policies, connect to live PMS systems to take actions like reservation changes or payment collection, and escalate to human staff when needed.
Target Audience
Primary customers are short-term rental operators, independent hotels, and hotel groups across 120+ countries, with specialized support for serviced apartment operators who need long-stay guest communication and mid-stay operational coordination.
Features
- Chat agents handle guest messages across email, WhatsApp, SMS, OTAs, and social channels in 140+ languages
- Voice agents answer calls around the clock, handling restaurant reservations, amenities, group sales, and front-desk inquiries
- Internal agents work with existing team tools to dispatch housekeeping, coordinate maintenance, and update calendars
- Write-back integrations with PMS systems such as Mews, Cloudbeds, Guesty, and Hostaway, enabling actions directly in connected tools
- Configurable rules and approval workflows that operators can adjust via natural-language instructions
- Portal for guests to browse and purchase ancillary services recommended by agents during conversations