Conduit provides an AI‑powered CoPilot platform that integrates a wholesale distributor’s ERP, WMS, OMS, CRM, price books and communication channels to deliver real‑time context within the tools reps already use, such as Gmail, Outlook or SMS. The system automatically drafts personalized outreach for promotions, restocks and reorder windows, classifies inbound messages into actionable categories, and routes communications to the appropriate sales rep, allowing teams to handle routine inquiries faster and focus on high‑value selling.
Funding
Funding not disclosed
Founders
Product
Problem
Wholesale distributors and suppliers rely on multiple disconnected systems (ERP, WMS, OMS, CRM, price books, email, SMS) to manage sales interactions, forcing reps to manually gather information and respond to routine inquiries. This manual workflow leads to lost time, inconsistent responses, and delayed order processing.
Solution
Conduit’s CoPilot AI platform connects to a company’s existing data sources and communication channels, creating a unified “collective brain” that provides real‑time context to sales reps. When an opportunity arises—such as a promotion, new product launch, back‑in‑stock alert, or reorder window—CoPilot automatically drafts personalized outreach and routes it to the appropriate owner. It also generates update messages for inventory changes, ETAs, or partial shipments. Incoming messages are automatically classified into actionable categories (quote requests, order status, availability checks, etc.), filtering out spam and noise, so reps can focus on high‑value tasks. The system operates within the tools reps already use, such as Gmail, Outlook, or SMS, delivering AI‑assisted assistance without replacing the sales team.
Target Audience
Conduit serves wholesale distributors, manufacturers, and B2B suppliers that manage large product catalogs and rely on sales teams to handle order intake, pricing, and inventory inquiries.
Features
- Bi‑directional integration with ERP, WMS, OMS, CRM, price books, and email/SMS channels to surface live data in real time
- AI‑generated, account‑specific outreach drafts for promotions, new products, restocks, and reorder windows
- Automated message classification into actionable buckets (quotes, inventory checks, credit, RMA, policy, etc.) with spam filtering
- Context‑aware response drafting for routine inquiries, inventory updates, and pricing checks
- Routing engine that assigns drafted communications to the appropriate sales representative based on predefined rules
- Deployment within existing email clients (Gmail, Outlook) and optional dedicated SMS line for seamless adoption