Complitrac provides a cloud‑based platform for restoration service providers and third‑party administrators to continuously monitor SLA timers across all jobs.
Funding
Funding not disclosed
Founders
Product
Problem
Restoration service providers and third‑party administrators often rely on manual tracking of service‑level agreements, leading to missed deadlines, inefficient coordination, and difficulty proving compliance during audits.
Solution
Complitrac offers a cloud‑based platform that continuously monitors all SLA timers associated with restoration jobs and instantly notifies stakeholders when deadlines are approaching or have been exceeded. The system automates email and SMS alerts, maintains detailed audit trails, and provides real‑time dashboards that show the status of every job across the organization. Built‑in team management tools enable assignment of tasks, performance tracking, and collaborative oversight, while multi‑timer support allows different SLA clauses to be configured per job with custom triggers and escalation rules. By centralizing monitoring, alerting, and reporting, the platform helps TPAs and vendors ensure SLA compliance, reduce operational delays, and simplify regulatory reporting.
Target Audience
Primary customers are third‑party administrators and restoration vendors who manage large volumes of service contracts and need to enforce SLA compliance across their field teams.
Features
- Real‑time tracking of unlimited SLA timers per job with configurable deadlines and escalation criteria
- Automated email and SMS notifications for at‑risk and overdue tasks
- Multi‑timer management allowing distinct SLA clauses (e.g., response, mitigation, completion) on a single job
- Centralized dashboard displaying live status, timer progress, and performance metrics for all active jobs
- Team collaboration module for assigning jobs, monitoring individual performance, and maintaining audit‑ready logs
- Exportable compliance reports and detailed audit trails to support regulatory and contractual reviews