Commerce.ai
Commerce.AI provides an agentic AI platform that automates enterprise contact centers, using auto-AGENTS™ that self-build, test, and improve themselves in production. The platform resolves customer conversations across voice and chat, with recursive self-improvement that tunes prompts and routing weekly, reducing the need for manual prompt engineering. It integrates with tools like Salesforce, Twilio, and Snowflake, and can translate calls live between languages, as seen in a billing call with Spanish-English translation.
- AI Agents
- Artificial Intelligence
- Enterprise Software
- Software Only
- Data & Analytics
Funding
Raised to date
$3.8MRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Enterprises struggle to extract value from the vast amounts of unstructured data generated from customer interactions, product feedback, and market research. This data is often fragmented across multiple sources, making it difficult to consolidate and analyze for actionable insights. The process of manually analyzing this data is time-consuming, expensive, and prone to human error, hindering organizations from making data-driven decisions.
Solution
Commerce.AI provides a generative AI-powered platform that automates the process of transforming unstructured data into actionable insights and smart automations. The platform consolidates data from various sources, including text, voice, and images, and uses AI to extract key information and identify trends. It features self-building auto-AGENTS™ that read standard operating procedures and past calls to construct their own flows, eliminating manual prompt engineering. The system operates on a recursive loop: it resolves live conversations, measures all interactions via Auto QA, learns from winning patterns, and retunes prompts, routing, and guardrails weekly. A human remains in the loop to set direction and approve changes that pass auto-generated evals, while the platform can intervene mid-conversation with real-time nudges. The platform also enables human agent assist with live translation and personalized coaching from top-performer patterns.
Target Audience
The primary target audience includes enterprises across various industries such as retail, consumer goods, healthcare, and finance, specifically contact center operations seeking to automate customer service while improving resolution rates and operational efficiency.
Features
- **Recursive self-improvement (RSI):** The platform's agents build, test, and improve themselves in production weekly, with every change gated, measured, and reversible.
- **Self-building agents:** auto-AGENTS™ composes complete workflows from SOPs, help-center articles, and past transcripts, requiring no prompt engineering.
- **Auto-generated evals:** The system writes eval suites and places 24/7 live test calls to probe edge cases, scoring responses and flagging regressions before deployment.
- **Auto QA of 100% of interactions:** Every call and chat is graded against a custom rubric for quality, compliance, and outcome, feeding the learning loop.
- **Mid-conversation intervention:** The platform detects when a live call is heading wrong and offers a next-best action, correction, or better path in under 500ms, for both AI and human agents.
- **Live translation and human assist:** It auto-translates calls between languages (e.g., Spanish ⇄ English) and provides real-time transcription and guidance to human agents.
- **Enterprise integrations:** Includes connectors for Amazon Connect, Twilio, Webex, Zoom, Salesforce, Zendesk, Databricks, Snowflake, and generative AI models like Gemini and Llama.