CommentsTech provides an AI-powered platform that helps businesses manage their online reputation by automatically responding to customer reviews across multiple platforms. The platform centralizes review management, collects new feedback through smart forms, and shares positive reviews on social media, all while maintaining the brand's unique voice.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses struggle to manage their online reputation across multiple review platforms like Google, TripAdvisor, and Amazon, where customer feedback directly influences purchasing decisions. Responding to every review manually is time-consuming, and failing to engage with customers can lead to lost sales and diminished brand authority in local search results.
Solution
CommentsTech offers an AI-powered reputation management platform that automatically generates personalized responses to customer reviews in the brand's own tone of voice. The platform unifies review management from over 70 sites into a single dashboard, allowing businesses to monitor and respond to feedback in real time. It also includes smart forms with QR codes and links to capture new 5-star reviews, plus automatic social media sharing that transforms positive feedback into ready-to-post content for platforms like Instagram, LinkedIn, and Facebook.
Target Audience
Primary customers are local businesses, retail chains, healthcare providers, and hospitality companies that rely on local search visibility and customer reviews to drive foot traffic and sales. The platform serves both small businesses and larger enterprises across sectors like medical, hospitality, and retail.
Features
- AI-powered response generator that learns the brand's tone and allows manual review before publishing
- Unified inbox for managing comments and reviews from 70+ platforms including Google, Amazon, Airbnb, and Doctoralia
- Smart review collection tools with QR codes, SMS, and email forms to encourage 5-star ratings
- Automatic social media sharing of positive reviews to LinkedIn, Instagram, Facebook, and TikTok
- Performance dashboard with analytics on review volume, customer engagement, and search visibility
- Google Business Profile insights integration showing key metrics like profile views, direction requests, and phone calls