CollabNet provides a hardware-agnostic parcel locker software platform for carriers and postal operators, unifying automated parcel machines, pickup points, couriers, and customer support in one system. The platform enables up to 25% hardware cost savings through competitive sourcing and reduces on-site maintenance visits by up to 80% via automated issue resolution. Deployable in eight weeks, it supports multiple locker vendors under a single interface and runs on low-spec hardware, including battery-powered lockers.
Funding
Funding not disclosed
Founders
Product
Problem
Carriers and postal operators face high costs and operational complexity when managing parcel locker networks, including dependence on single hardware vendors, frequent on-site maintenance visits, and lengthy in-house software development cycles. These challenges limit flexibility, inflate operational expenses, and slow down network expansion.
Solution
CollabNet provides a hardware-agnostic parcel locker software platform that connects automated parcel machines, pickup points, carriers, couriers, and customer support in one unified system. The platform enables operators to choose from multiple hardware providers, reducing costs through competitive sourcing and easy provider switching. Automated processes proactively fix locker issues, cutting on-site maintenance visits by up to 80% and lowering support costs through efficient network management tools. Operators can deploy a fully controlled platform in eight weeks, avoiding the cost, time, and risk of building internally.
Target Audience
Primary customers are carriers, postal operators, and logistics companies that operate or plan to deploy parcel locker and pickup point networks and need a flexible, cost-efficient software platform.
Features
- Hardware adapters that integrate any parcel locker solution, supporting multiple vendors under the same interface
- Automated parcel locker installation process that runs smoothly on low-spec hardware, including battery-powered lockers
- Event sourcing system recording every system change for full traceability and auditability
- 99.97% platform uptime with SLA guarantees for response and resolve times
- Quarterly third-party penetration testing to ensure security and compliance
- Network health tools that proactively identify and resolve locker issues remotely, reducing on-site visits