Cohere develops AI-driven customer support software that automates ticket resolution by providing personalized answers and guiding users through solutions. This technology enables businesses to reduce support costs and improve customer satisfaction by automating up to 60% of inquiries, resulting in a typical fivefold return on investment.
Funding
$169.5M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Customer support teams often struggle to efficiently resolve a high volume of inquiries, leading to increased operational costs and decreased customer satisfaction. Existing automation solutions often lack the intelligence to provide accurate and personalized answers, resulting in unresolved tickets and frustrated customers.
Solution
Cohere, now Cardina, offers an AI-powered customer support automation platform that enables businesses to resolve tickets faster and reduce support costs. The platform leverages advanced large language models to understand customer inquiries and provide instant, personalized answers across multiple channels. Cardina's solution can guide users through step-by-step resolutions and even perform actions on their behalf, automating up to 60% of inquiries. By extracting knowledge from existing support articles and past conversations, the platform ensures customers receive accurate and up-to-date information, improving both agent efficiency and customer experience.
Target Audience
Cardina primarily targets customer experience (CX) teams in fast-growing companies that need to scale support operations while maintaining high customer satisfaction.
Features
- AI-powered automation that resolves up to 60% of customer support tickets
- Personalized answers delivered across chat, email, SMS, and other channels
- Step-by-step guidance and automated actions to resolve complex issues
- Integration with existing help center resources and past support conversations
- Advanced analytics to identify customer trends and content gaps
- Generative AI that learns from agent responses to improve automation accuracy over time
- Seamless integration with existing service desk platforms