Coherent provides an AI‑driven patient engagement platform that monitors the full patient journey, automatically identifies disengaged patients, and triggers personalized follow‑up across preferred channels. Experienced patient coordinators handle human‑to‑human conversations and rebook appointments directly into the practice’s management software, enabling clinics of any size to maintain continuous support and increase retention without adding staff.
Funding
Funding not disclosed
Founders
Product
Problem
Private clinics often lose patients after the initial visit because follow‑up communications are manual, inconsistent, and disconnected from the practice’s scheduling and payment systems, leading to missed appointments and revenue loss.
Solution
Coherent offers an AI‑driven patient coordination platform that continuously monitors each patient’s journey and automatically initiates personalized follow‑up messages via the most effective channel (SMS, email, voice). The system routes conversations to experienced human coordinators who can rebook appointments directly into the clinic’s EHR/PMS and capture pre‑payments, eliminating the need for additional staff. By combining AI orchestration with human‑grade interaction, Coherent ensures patients stay engaged, reduces no‑shows, and scales outreach without increasing headcount.
Target Audience
Primary customers are private healthcare practices and aesthetic clinics of all sizes in the US, UK, and Canada that need to improve patient retention, appointment fill rates, and operational efficiency.
Features
- AI agents track the full patient journey to identify disengaged or off‑track patients in real time
- Automated, channel‑optimized messaging that delivers the right message at the right time
- Human coordinators handle empathetic conversations and can book appointments directly into any EHR/PMS
- Integrated pre‑payment capture workflow streamlines revenue collection at the point of booking
- Cloud‑based platform integrates with existing practice management systems and communication providers (e.g., Twilio)
- Analytics dashboard provides patient intelligence, showing journey status and engagement metrics