Coherent offers an AI‑orchestrated, human‑led platform that monitors the full patient journey for outpatient clinics and specialty practices, automatically identifying disengaged patients and delivering personalized outreach via email, SMS, or voice. The system’s patient coordinators rebook appointments and collect pre‑payments directly into the clinic’s practice management or EHR system, while integrated payment processing and real‑time analytics reduce payer debt and increase bookings without additional staff.
Funding
Funding not disclosed
Founders
Product
Problem
Clinics often lose patients at multiple points in the care pathway because they lack proactive, personalized follow‑up, leading to missed appointments, unpaid balances, and reduced revenue.
Solution
Coherent provides an AI‑orchestrated, human‑led patient engagement platform that monitors each step of the patient journey, identifies disengaged individuals, and initiates timely, channel‑appropriate outreach. The system combines automated monitoring with experienced patient coordinators who handle conversations, rebook appointments, and collect pre‑payments directly into the clinic’s practice management or EHR system. By integrating payment processing, appointment scheduling, and real‑time analytics, Coherent enables clinics to increase bookings and reduce payer debt without adding staff. The platform delivers a unified view of patient status, allowing clinics to act with empathy and precision throughout intake, treatment, and discharge.
Target Audience
Coherent is designed for outpatient clinics, specialty practices, and healthcare providers that manage high volumes of appointments and need to improve patient retention and payment collection without expanding staff.
Features
- AI agents continuously track patient interactions and flag off‑track or lapsed cases across the entire care journey
- Automated, personalized outreach via email, SMS, or voice at the optimal time and channel
- Human patient coordinators take over conversations, rebook appointments, and secure pre‑payments within the clinic’s PMS/EHR
- Integrated payment hub supporting self‑pay, financing, and insurance, with bank‑grade security and intelligent debt chasing
- Real‑time dashboards showing patient leakage metrics, appointment uplift, and revenue impact
- Seamless integration with existing practice management and electronic health record systems in the US, UK, and Canada