CognitionWorks provides AI expert chat systems for the manufacturing industry, enabling junior employees to access the knowledge of veteran team members. These AI systems learn internal procedures, manuals, and work order logs to serve as an intelligent resource for all team members.
Funding
Funding not disclosed
Founders
Product
Problem
Manufacturing teams often struggle to efficiently access and apply the accumulated knowledge of experienced employees, especially as seasoned workers retire. Critical information about processes, troubleshooting, and best practices resides in undocumented tribal knowledge, leading to inefficiencies and increased downtime. Existing documentation is often underutilized because it is difficult to search and apply to specific situations.
Solution
CognitionWorks' SprocketAI platform addresses this challenge by providing a generative AI assistant trained on a manufacturer's internal documentation, including operating procedures, manuals, work instructions, and quality guides. The platform captures tribal knowledge by allowing team members to verbally share insights and upload pictures directly from their phones. SprocketAI integrates with ERP, CMMS, and other data sources to provide a comprehensive knowledge base accessible through natural language queries. This enables employees to quickly find answers, troubleshoot issues, and optimize processes, even with linguistically diverse workforces, ultimately increasing OEE, retention, and profitability.
Target Audience
The primary target audience includes manufacturers across various industries, such as plastics, machine building, chemicals, metals, electronics, and food processing, who are seeking to improve workforce productivity and knowledge sharing.
Features
- Generative AI trained on manufacturing-specific documentation, including visual content and handwritten notes
- Natural language processing for intuitive querying and information retrieval
- Integration with ERP systems (e.g., IQMS/DelmiaWorks, Epicor, Oracle, SQL Server) for real-time data access
- Ability to capture tribal knowledge through voice and image uploads
- Automatic generation of process documents from video training
- Multi-lingual support for diverse workforces with instant document translation
- Role-Based Access Control to manage data access by employee group
- AI-powered data analysis with live charts and correlational analysis
- Version control for managing updates to critical work instructions
- On-premise deployment option for regulated or security-sensitive environments