Cogito, now part of Verint, offers AI‑driven bots for contact centers that score each call for customer and employee experience in real time and provide non‑intrusive, next‑best‑action coaching to agents. The platform also includes Agent Copilot Bots that automate routine micro‑tasks, delivering faster handling, higher satisfaction, and improved agent performance.
Funding
$13M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Contact centers often struggle to monitor and improve both customer experience (CX) and employee experience (EX) in real time, leading to inconsistent service quality, longer handle times, and higher agent turnover.
Solution
Cogito, now part of Verint, provides AI‑driven bots that analyze each call in real time to generate a CX/EX score and deliver non‑intrusive coaching to agents. The Verint CX/EX Scoring Bot measures emotional cues and interaction quality, while the Verint Coaching Bot offers next‑best‑action suggestions at the moment they are needed. Additional Agent Copilot Bots automate routine micro‑workflows such as after‑call tasks, knowledge retrieval, and sales prompts, freeing agents to focus on higher‑value interactions. All insights are unified on the Verint Open Platform, enabling analytics, reporting, and integration with existing contact‑center systems.
Target Audience
Primary customers are enterprise contact‑center operators and CX leaders who need to improve agent performance, reduce handle time, and enhance both customer and employee satisfaction.
Features
- Real‑time CX and EX scoring per call using proprietary emotion‑recognition AI models
- In‑call, non‑disruptive coaching that suggests next best actions based on business priorities
- Agent Copilot Bots that automate specific micro‑tasks (e.g., after‑call work, knowledge lookup, sales prompts)
- Unified data layer on Verint Open Platform for cross‑channel analytics and reporting
- API integrations for seamless connection to existing contact‑center and CRM systems
- Scalable deployment that can start with a single bot and expand to a full suite of AI assistants