Codent is a dental patient communication platform that automatically follows up with patients who leave appointments with unscheduled treatment, using personal text conversations to answer questions and book visits directly into the practice management system. The platform integrates with major dental PMS software like Dentrix and Eaglesoft, configuring outreach rules to match each practice's preferences. By keeping the treatment conversation going after patients leave, Codent helps dental practices recover an average of $100k+ in monthly unscheduled production.
Funding
Funding not disclosed
Founders
Product
Problem
Sixty percent of planned dental treatment never gets scheduled because the conversation stops when the patient leaves the office. Enthusiasm fades, unanswered questions create hesitation, and front-desk staff cannot keep up with phone follow-ups that lose priority to urgent daily tasks.
Solution
Codent automatically identifies patients who left with unscheduled treatment and initiates personalized text-based follow-up conversations on behalf of the practice. The platform engages patients in natural, human-like dialogue that addresses their treatment details, costs, and insurance questions, then schedules appointments directly into the practice management system. Codent operates according to each practice's custom rules for which patients to contact, eliminating the need for staff to track down outstanding treatment plans. The result is a measurable boost in case acceptance of approximately 20% without adding administrative workload.
Target Audience
Dental practices using practice management software who want to recover revenue from unbooked treatment plans without adding front-desk workload.
Features
- Automated detection of patients with unscheduled treatment from PMS integration
- Two-way text messaging that resolves patient questions about treatment, cost, and insurance
- Direct booking into the practice management system without staff intervention
- Configurable outreach rules so practices control which patients Codent contacts
- Integration with Dentrix, Eaglesoft, Open Dental, Curve, and other major dental PMS platforms
- Two-hour setup with no data migration required