Code & Kit Labs builds AI-powered after-hours communication agents for local businesses, enabling them to instantly respond to customer inquiries and capture service requests when staff are unavailable. The service handles calls and texts, providing a human-like conversational experience that reduces missed opportunities. A live demo for a fictional bike shop is available to test the technology firsthand.
Funding
Funding not disclosed
Founders
Product
Problem
Local businesses such as bike shops often miss customer inquiries and service requests received after hours, leading to lost revenue and diminished customer satisfaction. Without a staffed phone line or live chat, prospective customers cannot get immediate answers about hours, pricing, or scheduling, and their requests go unrecorded until the next business day.
Solution
Code & Kit Labs provides an AI-powered after-hours communication agent that answers calls and text messages on behalf of local businesses. The agent engages in natural, human-like conversations, addressing customer questions about hours, pricing, and services, and it captures detailed service requests for follow-up. The system is built on a live demo—a fictional bike shop called City Bikes—that proves the agent's ability to handle real-world inquiries at any hour. Because the agent works over standard phone and SMS, no app or special equipment is required from the customer. Businesses can deploy the service to ensure no inquiry goes unanswered, even when the shop is closed.
Target Audience
Primary customers are local service-oriented businesses—such as bike shops, auto repair shops, and similar establishments—that need to handle after-hours customer communication and service requests without hiring additional staff.
Features
- Conversational AI agent that handles both inbound phone calls and SMS text messages, providing immediate responses around the clock
- Automated capture of service requests, including scheduling details and customer information, for seamless follow-up by the business
- Natural language understanding that can answer questions about business hours, service pricing, and appointment availability
- Built on reliable third-party infrastructure (Twilio and Anthropic) for telephony and language processing, ensuring consistent delivery
- Demo environment (text or call (206) 944-5083) that lets prospective customers experience the agent firsthand before deployment