Club Pilot is a mobile-first communication platform for private clubs and luxury resorts, combining SMS text messaging with an AI concierge trained on each club's knowledge base. The platform delivers 98% open rates for alerts, promotions, and surveys, while AI Assist handles routine member questions instantly. It also includes a member app where schedules, information, and social activity converge.
Funding
Funding not disclosed
Founders
Product
Problem
Private clubs and luxury resorts rely on outdated communication methods like phone calls and push notifications, which members increasingly ignore. Staff spend significant time answering routine questions—costing clubs over $100M annually—while important information in policies, bylaws, and manuals goes unread. This leads to lower engagement, higher staff workload, and missed revenue opportunities.
Solution
Club Pilot provides a complete mobile-first communication ecosystem built around three components: targeted SMS messaging, an AI concierge named Aimi, and a member app. The platform enables clubs to send text alerts, promotions, and surveys that achieve 98% open rates, ensuring messages get seen and acted on. AI Assist is trained on each club's own knowledge base, allowing it to instantly answer routine member questions or direct them to staff, reducing phone call volume and freeing staff for face-to-face service. The member app centralizes schedules, information, and social activity, creating a single destination for club engagement. By capturing questions and learning preferences, the platform generates intelligent insights that help clubs anticipate member needs and make better operational decisions.
Target Audience
Primary customers are private golf and country clubs, as well as luxury resorts, that need to modernize member communication, reduce staff workload, and increase engagement through mobile-first technology.
Features
- SMS text messaging with 98% open rates for alerts, promotions, and surveys
- AI Assist (Aimi) trained on club-specific knowledge bases to answer routine questions 24/7
- Member app that converges schedules, information, and social activity in one place
- Micro-survey tools that capture real member feedback in minutes
- Cost savings calculator showing potential annual savings from reduced phone call handling
- Automated RSVP tracking that eliminates manual staff chasing