Club Pilot
Club Pilot provides a mobile-first communication platform for private clubs and luxury resorts, unifying SMS text messaging, email, and a member app into a single intelligent hub. Its AI assistant, Aimi, is trained on each club's own knowledge base to answer routine member questions 24/7, reducing staff phone call volume and enabling better service. The platform's SMS channel achieves 98% open rates, helping clubs fill last-minute openings and capture member feedback through micro-surveys.
- Hospitality & Travel Technology
- Marketing Technology
- AI Agents
- Artificial Intelligence
- Software Only
- Applications
Funding
Founders
Founder details are not available yet.
Product
Problem
Private clubs and luxury resorts rely on outdated communication methods like phone calls and push notifications, which members increasingly ignore. Staff spend significant time answering routine questions—costing clubs over $100M annually—while important information in policies, bylaws, and manuals goes unread. This leads to lower engagement, higher staff workload, and missed revenue opportunities.
Solution
Club Pilot provides a complete mobile-first communication ecosystem built around three components: targeted SMS messaging, an AI concierge named Aimi, and a member app. The platform enables clubs to send text alerts, promotions, and surveys that achieve 98% open rates, ensuring messages get seen and acted on. AI Assist is trained on each club's own knowledge base, allowing it to instantly answer routine member questions or direct them to staff, reducing phone call volume and freeing staff for face-to-face service. The member app centralizes schedules, information, and social activity, creating a single destination for club engagement. By capturing questions and learning preferences, the platform generates intelligent insights that help clubs anticipate member needs and make better operational decisions.
Target Audience
Primary customers are private golf and country clubs, as well as luxury resorts, that need to modernize member communication, reduce staff workload, and increase engagement through mobile-first technology.
Features
- SMS text messaging with 98% open rates for alerts, promotions, and surveys
- AI Assist (Aimi) trained on club-specific knowledge bases to answer routine questions 24/7
- Member app that converges schedules, information, and social activity in one place
- Micro-survey tools that capture real member feedback in minutes
- Automated RSVP tracking that eliminates manual staff chasing
- Modular channel expansion (Email, Web, App) on the same platform without new contracts
- Cost savings calculator showing potential annual savings from reduced phone call handling