Cloutly is an automated reviews platform that streamlines the collection, management, and analysis of customer feedback across over 40 review sites using multi-channel campaigns and AI-driven insights. It addresses the challenge of obtaining and responding to customer reviews efficiently, helping businesses enhance their online reputation and drive customer engagement.
Funding
$500K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many businesses struggle to efficiently collect, manage, and analyze customer reviews across multiple online platforms, leading to missed opportunities for improving their online reputation and customer engagement. Manually requesting and responding to reviews is time-consuming and often results in inconsistent brand messaging.
Solution
Cloutly is an automated review management platform that streamlines the process of gathering, monitoring, and leveraging customer feedback from over 40 review sites. The platform automates multi-channel review campaigns via personalized SMS and email, prompting customers to leave reviews on various platforms. Cloutly consolidates all reviews into a single dashboard, enabling businesses to respond promptly and identify key themes and trends through AI-driven insights. By simplifying review collection and analysis, Cloutly helps businesses enhance their online presence, improve customer experience, and ultimately drive revenue growth.
Target Audience
Cloutly primarily targets marketing teams, barbershops, retailers, health clubs, and restaurants that rely on online reviews to attract new customers and improve their online reputation.
Features
- Automated multi-channel review campaigns via SMS and email with personalized messaging
- Centralized dashboard for monitoring and responding to reviews from 40+ sites
- AI-powered insights to uncover customer experience themes and trends
- Customizable website widgets to showcase positive reviews
- Magic Response AI to generate review responses
- Integrations with 5000+ apps via native integrations or Zapier
- Review links and QR codes to facilitate review collection from walk-in customers
- Video testimonial collection feature, allowing customers to easily record and submit video reviews