Cloudwork|PRO is a cloud‑based marketplace that links enterprises, MSPs, and technology vendors with a vetted network of independent IT and low‑voltage technicians across the U.S., Canada, and Puerto Rico. The platform centralizes work order creation, dispatch, real‑time communication, location tracking, and integrated billing, eliminating payroll and compliance overhead while providing visibility and control for single‑site fixes or large‑scale rollouts.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses that need IT field services across multiple locations often face fragmented vendor management, inconsistent technician quality, complex billing, and lack of centralized visibility, making it difficult to scale deployments without maintaining an internal nationwide workforce.
Solution
Cloudwork|PRO offers a cloud‑based marketplace that connects enterprises, managed service providers, and technology vendors with a vetted network of independent IT and low‑voltage technicians across the U.S., Canada, and Puerto Rico. Users create and dispatch work orders through a single platform, set pay rates, and leverage AI assistance to define job details quickly. The platform provides real‑time messaging, photo sharing, and optional video chat to coordinate on‑site work, while tracking technician locations and status for full project visibility. Integrated billing consolidates payments, tax reporting, and compliance, eliminating payroll and contractor administration. API and Microsoft Teams integrations enable automation and synchronization with existing business systems, supporting both single‑site fixes and large‑scale rollouts.
Target Audience
Primary customers are mid‑market and enterprise organizations that manage distributed IT infrastructure, as well as MSPs and technology vendors requiring reliable on‑site execution without expanding internal staff.
Features
- Nationwide network of vetted independent technicians with skill, certification, and rating profiles
- Centralized work order creation, scheduling, and tracking with AI‑assisted job definition
- Real‑time communication tools including live messaging, photo upload, and optional video chat
- Live technician location tracking and at‑risk notifications for proactive coordination
- Bulk dispatch, bulk approval, and template libraries for multi‑site deployments
- Integrated billing with platform fee, ACH and credit‑card processing, and automated 1099 tax handling
- Developer API, Microsoft Teams integration, and customizable dashboards for data analytics
- Private technician pool management for companies that maintain their own preferred workforce