CloudInteract deploys autonomous AI agents on Amazon Connect Customer that not only answer calls but verify identity, retrieve context, execute writes in systems of record, and close cases with governed, auditable actions. The platform supports zero-downtime migrations from legacy systems like Cisco, Avaya, or Genesys, and integrates with Salesforce, ServiceNow, and EHRs. It has handled 10,000+ interactions with zero severity-one incidents in production deployments.
Funding
Funding not disclosed
Founders
Product
Problem
Traditional contact centers rely on fixed headcount and legacy telephony platforms, making capacity a decision made months in advance. This leads to long queues during peak surges, while seat-based licensing costs remain constant regardless of actual call volume, and migrating off end-of-support systems risks downtime and disruption.
Solution
CloudInteract provides a platform for deploying autonomous AI agents on Amazon Connect Customer that resolve customer interactions end-to-end. These agents verify identity, retrieve context, execute writes in systems of record, and close cases safely, with every action governed by strict guardrails and logged in an immutable audit trail. The platform scales capacity automatically in seconds to handle surges, then contracts when the peak passes, so businesses pay for actual usage rather than idle seats. It also offers outcome-led migration services to move off legacy systems like Cisco, Avaya, or Genesys with zero downtime, using parallel cutover and AWS funding mechanisms to offset costs.
Target Audience
Primary customers are contact center operators in regulated industries such as healthcare, financial services, and public sector, as well as enterprises currently running legacy telephony platforms like Cisco, Avaya, or Genesys who want to move to Amazon Connect Customer.
Features
- Autonomous AI agents on Amazon Connect Customer that verify identity, retrieve context, execute writes, and close cases without human handoffs
- Bounded autonomy with guardrails: all actions are defined by API endpoints, anything outside is refused, and irreversible steps pause for human approval
- Full audit trail logging every input, prompt context, and transaction response for compliance and CISO governance
- Pre-built transaction sets for regulated industries: appointments, orders, payments, eligibility, renewals, identity verification, and feedback
- Custom API connectors to Salesforce, Microsoft Dynamics 365, ServiceNow, Pega Systems, and EHRs with policy-checked writes
- White-label WebRTC video calling for omnichannel escalation with pre-call device diagnostics
- Zero-downtime migration from legacy platforms with parallel cutover and AWS CCAF/MAP funding support