Cloud Humans provides an AI-powered customer service solution combining the ClaudIA agent with the CloudChat omnichannel platform. ClaudIA resolves up to 90% of support requests using natural language across multiple channels like WhatsApp and web chat. CloudChat centralizes these conversations, offering team management and reporting without the complexity of legacy helpdesks.
Funding
$1.2M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
GOMSPSFounders
Product
Problem
Many businesses struggle with high support ticket volumes and slow response times, leading to customer dissatisfaction and increased operational costs. Traditional customer support models often require large teams to handle routine inquiries, diverting resources from more complex issues.
Solution
Cloud Humans offers an AI-powered chatbot platform, named Claudia, that automates responses to frequent customer inquiries, reducing support workload and enabling leaner support teams. Claudia integrates with existing knowledge bases and databases to provide accurate and consistent answers, while also learning to route complex cases directly to human agents. By automating first-level support, Cloud Humans allows businesses to scale their customer service operations more efficiently and focus on higher-value interactions.
Target Audience
Cloud Humans primarily targets startups, SaaS companies, e-commerce businesses, and financial institutions seeking to improve customer support efficiency and reduce operational costs.
Features
- AI-powered chatbot that communicates like a human
- Integrates with existing knowledge bases and databases
- Automates responses to frequent inquiries
- Routes complex cases to human agents
- Reduces support ticket volume and response times
- Customizable support content import
- One-click integrations with various tools