The startup offers a cloud-based survey platform that enables businesses to gather customer satisfaction data through touchpads or QR codes. By providing key satisfaction KPIs and an automated rewards system, the platform helps companies enhance customer retention and loyalty.
Funding
$560K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many businesses struggle to effectively gather, analyze, and act upon customer feedback, leading to missed opportunities for improving customer satisfaction and loyalty. Existing solutions often lack the integration needed to connect feedback with targeted marketing and reputation management efforts.
Solution
Cliking offers a cloud-based customer experience management platform that enables businesses to collect and analyze customer feedback to improve satisfaction and retention. The platform facilitates the creation and distribution of customizable digital surveys via QR codes, email, or SMS. Collected data is analyzed through a detailed dashboard, providing insights into customer satisfaction metrics, product performance, and Net Promoter Score (NPS). Cliking also provides tools for relationship marketing, enabling businesses to engage with customers through personalized communications and automated email campaigns, and includes features for managing online reputation by aggregating and responding to customer reviews from Google and Facebook.
Target Audience
Cliking primarily targets businesses in the restaurant, hospitality, industrial, and distribution sectors seeking to improve customer satisfaction, enhance brand reputation, and increase customer retention. The platform also caters to HR departments looking to measure and improve employee engagement.
Features
- Customizable digital surveys deployable via QR code, email, or SMS
- Real-time dashboard for analyzing customer satisfaction KPIs and identifying promoters and detractors
- Net Promoter Score (NPS) tracking and analysis to measure customer loyalty
- Automated email campaigns for responding to customer feedback and preventing negative reviews
- E-reputation management tools for aggregating and responding to reviews on Google and Facebook
- Customer loyalty program with customizable rewards, including games and promo codes
- Multi-lingual support for businesses operating in diverse geographic regions
- Integration with Google My Business to improve online visibility
- Widget for displaying customer satisfaction ratings on company websites
- Employee Net Promoter Score (e-NPS) to measure employee engagement