Cliezens is a B2B Client Experience platform that uses machine learning and dynamic feedback to identify and eliminate client churn by automating actions for customer success teams. The platform gathers client data to uncover experience gaps and automates tedious CX and CS tasks, enabling 10x more meaningful work.
Funding
$200K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
B2B companies often struggle to get comprehensive and continuous feedback from their clients, leading to undetected dissatisfaction and potential churn. Traditional methods like NPS surveys have low response rates and fail to provide actionable insights into the underlying causes of client dissatisfaction in complex B2B relationships. This lack of real-time feedback makes it difficult to proactively address issues and maintain client loyalty.
Solution
Cliezen is a B2B client experience management platform that automates the collection and analysis of client feedback to identify and address potential churn risks. Using a specialized AI engine, Cliezen selects from a library of academically validated questions tailored to different industries and B2B relationship dynamics. The platform delivers real-time insights into client experiences, pinpoints causes of dissatisfaction, and recommends actions to improve customer satisfaction. By automating feedback collection and analysis, Cliezen enables customer success teams to proactively engage at-risk clients and improve retention.
Target Audience
Cliezen is designed for B2B companies, particularly customer success teams, that want to proactively manage client relationships, reduce churn, and improve customer satisfaction.
Features
- Automated survey distribution with dynamically adjusted questions based on industry, role, and relationship
- Real-time feedback collection and analysis across all client touchpoints
- AI-powered identification of at-risk clients and prioritization of outreach efforts
- Actionable recommendations for addressing client dissatisfaction and improving experience
- Comparative metrics against industry peers to identify competitive advantages and areas for improvement
- Integration with existing CRM systems for seamless data flow
- User-friendly dashboard for visualizing client experience data and tracking progress
- High average survey response rate compared to traditional NPS surveys