Cleed provides an AI-powered conversational assistant for e-commerce businesses to personalize the shopping experience and automate customer service. Its generative AI platform acts as a virtual sales associate, offering product recommendations and 24/7 support to increase conversion rates and reduce customer service overhead.
Funding
Funding not disclosed
Founders
Product
Problem
E-commerce businesses face challenges in providing personalized customer experiences and efficient support, leading to missed sales opportunities and increased customer service overhead. Customers often struggle to find suitable products and receive timely assistance, impacting conversion rates and overall satisfaction.
Solution
Cleed offers an AI-powered conversational assistant designed to enhance e-commerce operations by providing personalized shopping experiences and automating customer service. The platform integrates seamlessly with existing e-commerce sites, acting as a virtual sales associate to guide users through product discovery and purchase decisions. It leverages generative AI and a modular application suite to deliver instant, 24/7 support, answer product inquiries, and offer tailored recommendations. By automating pre-sale advisory and post-sale management, Cleed aims to increase conversion rates, reduce customer service tickets, and improve user satisfaction.
Target Audience
The primary target audience includes e-commerce businesses and corporate leaders seeking to optimize their online customer journey, increase sales conversions, and reduce customer service costs through AI-driven solutions.
Features
- Generative AI-powered conversational assistant for e-commerce and corporate sites.
- Modular application suite including AI Customer Service Agent, AI Sales Associate Agent, and Size Advice Widget.
- Real-time product recommendations and personalized shopping guidance.
- Automated 24/7 customer support and inquiry resolution.
- Integration capabilities via API for connecting with existing e-commerce tools and back-office data.
- Customizable user journeys, design, and smart notifications.
- Knowledge base training utilizing website data, catalogues, and external documents.
- Analytics dashboard for monitoring interaction volumes, conversion metrics, and AI performance.
- GDPR and CCPA compliant with ISO 27001 certified cloud services.