Clearfeed utilizes artificial intelligence to consolidate service desk requests into a single queue within Slack and MS Teams, enhancing communication and collaboration. This platform enables teams to resolve queries five times faster by integrating core helpdesk functions directly into their existing workflows.
Funding
$8.4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many teams struggle with fragmented communication channels when managing service desk requests, leading to delays, inefficiencies, and a lack of visibility across different platforms. This often requires agents to switch between multiple tools, hindering their ability to quickly resolve issues and collaborate effectively.
Solution
Clearfeed offers an AI-powered support platform that consolidates service desk requests into a unified queue directly within Slack and MS Teams, streamlining communication and enhancing team collaboration. By integrating core helpdesk functions into existing workflows, Clearfeed enables teams to resolve queries faster and more efficiently. The platform supports bi-directional integration with existing helpdesks, ensuring that all relevant information is synchronized across systems. Clearfeed also provides features like SLA alerts, service metrics, and triage channels to further optimize support operations.
Target Audience
Clearfeed is designed for customer support, IT, engineering, and HR teams that use Slack or MS Teams and need a more efficient way to manage and resolve service desk requests.
Features
- AI-powered consolidation of service desk requests from multiple channels into Slack and MS Teams
- Bi-directional integration with Zendesk, Jira, Freshdesk, Intercom, HubSpot, Salesforce, Github, Email, Linear, and ClickUp
- GPT-powered answers to provide quick and accurate responses to common queries
- SLA alerts and service metrics to track performance and identify areas for improvement
- Triage channels for efficient routing and prioritization of requests
- Support for both internal and external helpdesk use cases
- Ability to create and manage forms directly within Slack