Claricity provides AI-powered chat agents and voice assistants that can be deployed across websites, messaging platforms, and phone systems to handle routine customer inquiries and transactions. The platform integrates with CRM, ticketing, and ERP tools to automate workflows, route complex issues to human agents, and offers real‑time analytics for performance monitoring.
Funding
Funding not disclosed
Founders
Product
Problem
Many businesses struggle to provide fast, consistent, and personalized customer interactions across chat, voice, and internal workflows, leading to high operational costs and reduced customer satisfaction.
Solution
Claritycity offers AI-powered chat agents and voice assistants that can be deployed on websites, messaging platforms, and phone systems to handle routine inquiries and transactions. The platform integrates with existing CRM, ticketing, and ERP tools to automate repetitive tasks and route complex issues to human agents. Built-in analytics monitor conversation performance and identify optimization opportunities. By automating routine interactions, companies can reduce response times, lower support staffing needs, and maintain a consistent brand experience across channels.
Target Audience
Primary customers are mid‑size to large enterprises that operate contact centers, e‑commerce platforms, or internal service desks and need to scale customer support and automate routine processes.
Features
- Conversational AI models optimized for both text chat and voice calls, supporting multilingual interactions
- Seamless integration with major CRM, help‑desk, and ERP systems via APIs and pre‑built connectors
- Workflow automation engine that triggers actions (e.g., ticket creation, order updates) based on conversation intents
- Real‑time analytics dashboard with metrics on response time, resolution rate, and user sentiment
- Customizable bot personalities and dialog flows using a low‑code visual editor
- Secure, GDPR‑compliant data handling with end‑to‑end encryption