Civiq
Civiq provides an AI-powered front-office assistant that answers resident calls for local government offices 24/7. The system uses voice recognition and natural language processing to handle common inquiries such as office hours, permit procedures, service requests, and payment locations, reducing administrative burden on municipal staff.
- AI Agents
- Government Technology
- Artificial Intelligence
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Local government staff spend excessive time answering repetitive resident calls about office hours, permits, payments, and service requests, pulling them away from higher-value community work. With limited personnel, many municipalities cannot provide round-the-clock phone coverage, leaving residents without answers outside business hours.
Solution
Civiq is an AI front-office teammate that answers resident calls 24/7 for local governments. The system uses voice recognition and natural language processing to understand common resident inquiries and respond appropriately. It handles a range of typical questions—such as village hall hours, pothole reporting, building permit procedures, board meeting schedules, and water bill payment locations—providing accurate information without staff intervention. This reduces the administrative burden on municipal employees, allowing them to focus on serving the community rather than waiting by the phone.
Target Audience
Primary customers are local government entities, including village halls, city offices, and municipal departments that need to manage resident phone inquiries without overburdening their administrative staff.
Features
- Voice-activated conversational AI that starts working when a resident taps the microphone
- 24/7 availability to answer calls outside normal office hours
- Natural language understanding for common municipal inquiries including hours, permits, payments, and service requests
- Automated call handling that reduces staff time spent on repetitive questions