About CitNOW Group

CitNOW Group provides video-based communication solutions for automotive retailers and manufacturers, enhancing customer engagement throughout the car buying and ownership journey. Their technology addresses the challenge of effective communication in the automotive industry, improving customer experience and increasing sales conversion rates.

```xml <problem> Automotive retailers often struggle with inefficient communication workflows, leading to inconsistent customer experiences and lost sales opportunities. Siloed systems and a lack of real-time engagement tools hinder effective lead management, transparent service updates, and streamlined transactions. </problem> <solution> CitNOW Group provides a suite of integrated, video-first communication solutions designed to enhance customer engagement and optimize operational efficiency across the automotive retail journey. Their platform connects dealerships with customers through personalized video, messaging, and digital multi-point inspections, fostering trust and transparency. By integrating with existing dealership management systems (DMS) and customer relationship management (CRM) platforms like Salesforce, CitNOW Group enables a seamless flow of information, empowering sales and service teams to deliver exceptional customer experiences and drive revenue growth. The group offers solutions for lead management, service communication, vehicle appraisals, and online payments, all aimed at modernizing the dealership experience. </solution> <features> - **CitNOW:** Personalized video communication tools for sales and service, including live video and performance reporting dashboards. - **Quik:** Cloud-based system for digital multi-point inspections, video communication, parts pricing, and online payment options, automating over 60% of service communication. - **WEB1ON1:** Automotive messaging platform connecting dealerships with customers via mobile-first channels like WhatsApp and Facebook Messenger for sales and aftersales engagement. - **Dealerweb:** Enquiry management tools for tracking showroom activity, managing leads, and providing real-time reporting on sales performance. - **Feasa:** Software integration consultancy and delivery of Automotive IT Solutions and Services, including Salesforce implementation and the GetAuto platform for connecting key automotive solutions with Salesforce. - **Auto Imaging:** AI-powered image and video capture for vehicle stock, ensuring consistent, high-quality assets that meet OEM and group standards. - **Dealerdesk:** A solution for managing customer interactions and streamlining dealership operations (details less clear from provided content). </features> <target_audience> CitNOW Group primarily serves automotive retailers, manufacturers, and service centers seeking to improve customer communication, increase sales conversion rates, and optimize operational workflows. </target_audience> ```

What does CitNOW Group do?

Where is CitNOW Group located?

CitNOW Group is based in Newbury, United Kingdom.

When was CitNOW Group founded?

CitNOW Group was founded in 2021.

Location

Newbury, United Kingdom

Founded

2021

Employees

375 employees

Major Investors

Livingbridge

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CitNOW Group

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Executive Summary

citnowgroup.com 10K+

Crunchbase

Founded 2021 – Newbury, United Kingdom

Funding

Major Investors

Livingbridge

Team (250+)

No team information available.

Company Description

Problem

Automotive retailers often struggle with inefficient communication workflows, leading to inconsistent customer experiences and lost sales opportunities. Siloed systems and a lack of real-time engagement tools hinder effective lead management, transparent service updates, and streamlined transactions.

Solution

CitNOW Group provides a suite of integrated, video-first communication solutions designed to enhance customer engagement and optimize operational efficiency across the automotive retail journey. Their platform connects dealerships with customers through personalized video, messaging, and digital multi-point inspections, fostering trust and transparency. By integrating with existing dealership management systems (DMS) and customer relationship management (CRM) platforms like Salesforce, CitNOW Group enables a seamless flow of information, empowering sales and service teams to deliver exceptional customer experiences and drive revenue growth. The group offers solutions for lead management, service communication, vehicle appraisals, and online payments, all aimed at modernizing the dealership experience.

Features

CitNOW: Personalized video communication tools for sales and service, including live video and performance reporting dashboards.

Quik: Cloud-based system for digital multi-point inspections, video communication, parts pricing, and online payment options, automating over 60% of service communication.

WEB1ON1: Automotive messaging platform connecting dealerships with customers via mobile-first channels like WhatsApp and Facebook Messenger for sales and aftersales engagement.

Dealerweb: Enquiry management tools for tracking showroom activity, managing leads, and providing real-time reporting on sales performance.

Feasa: Software integration consultancy and delivery of Automotive IT Solutions and Services, including Salesforce implementation and the GetAuto platform for connecting key automotive solutions with Salesforce.

Auto Imaging: AI-powered image and video capture for vehicle stock, ensuring consistent, high-quality assets that meet OEM and group standards.

Dealerdesk: A solution for managing customer interactions and streamlining dealership operations (details less clear from provided content).

Target Audience

CitNOW Group primarily serves automotive retailers, manufacturers, and service centers seeking to improve customer communication, increase sales conversion rates, and optimize operational workflows.