Citizen Health
Citizen Health provides an AI-powered platform that helps patients and caregivers of rare and complex conditions manage their health journey. The platform's AI Advocate answers questions from medical records, tracks symptoms, schedules appointments, and handles insurance appeals and paperwork. It also aggregates patient data for research to accelerate drug development.
- Healthcare Technology
- Digital Health
- AI Agents
- Artificial Intelligence
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Patients and caregivers navigating rare and complex conditions face fragmented medical records, endless administrative tasks like appointment scheduling and insurance appeals, and little personalized guidance. With over 10,000 rare diseases and 95% lacking approved therapies, these individuals struggle to find effective care pathways and often miss out on benefits and support services they are eligible for.
Solution
Citizen Health provides an AI-powered consumer health platform that aggregates a patient's complete health journey—including clinical data, genetic information, imaging, and patient-reported outcomes—into one accessible place. Its AI Advocate, named Ari, answers questions from medical records in seconds, schedules appointments, chases referrals and follow-ups, drafts insurance appeals and prior authorizations, and identifies state support services and benefits. The platform also captures symptom data via text or voice in a single thread, detecting patterns and flagging escalating issues. By empowering patients to drive their own care and share data for research, Citizen Health also helps accelerate drug development by providing researchers with critical information that could reduce therapy development timelines by years.
Target Audience
Primary users are patients and caregivers navigating rare and complex conditions, supported by over 100 patient communities. The platform also serves researchers and patient-led organizations seeking clinical data to accelerate drug development.
Features
- AI Advocate that answers medical history questions instantly, with examples like summarizing seizure activity or preparing for IEP meetings
- Text or voice symptom tracking in one thread, monitoring frequency, intensity, and dose changes while flagging escalations
- Automated appointment scheduling, referral chasing, and follow-up management via patient portals and calendar integration
- Benefits discovery that identifies state support services and programs, unlocking thousands of dollars in services
- Red tape handling including insurance appeals, prior authorizations, school forms, and medical paperwork drafting and filing
- Appointment recording feature that listens to care conversations and creates clear summaries and next steps
- Free medical record collection and organization, with the option to upload existing records
- Mobile app available on iPhone (iOS), with Android and international support coming soon