Manufacturers of complex products often struggle with inefficient customer engagement and service delivery due to ineffective product documentation and the limitations of traditional chatbots. This can lead to overwhelmed buyers, untrained sales teams, long contact center wait times, unresolved customer issues, and increased warranty costs.

Circuitry.ai offers AI-powered decision intelligence applications designed to optimize outcomes for manufacturers by enhancing sales and service processes. The platform uses AI advisors trained on product knowledge graphs and ontologies to provide accurate product recommendations, guide customers through purchasing, resolve service issues, and streamline warranty claims. By automating complex and repetitive decisions, Circuitry.ai improves productivity, increases profitability, and enhances operational efficiency across the demand chain. The AI-driven solutions augment existing enterprise applications, providing a faster time to value at a lower cost.

AI-powered Product AIdvisor guides customers to the right products with personalized recommendations, increasing upsell and cross-sell opportunities.

Service AIdvisor delivers accurate answers to service questions, improving field service productivity with pre-visit work instructions and parts recommendations.

Warranty Decision Intelligence optimizes warranty outcomes by automating claims processing and providing data-driven insights.

Parts AIdvisor empowers service technicians with accurate AI parts recommendations, reducing delays and ordering mistakes.

PAL (Product Advisor Live) offers access to advisors for quicker employee onboarding, increased product uptime, and decreased follow-up repairs.

Data-Driven Decision Intelligence Models (3DMs) analyze, augment, and automate decisions, improving outcomes, efficiency, and consistency.

Integration with existing systems and partnership with Amazon Web Services and Microsoft Azure.

Knowledge graphs convert product content and datasets into an intelligent system for answering customer questions.

Circuitry.ai targets manufacturers of complex, high-value products, including those in the heavy equipment, medical device, and automotive industries, as well as their dealers, service centers, field service technicians, contact centers, and marketing and sales teams.

Circuitry.ai operates on an Enterprise AI as a Service (AIaaS) subscription model, with pricing based on the number or volume of decisions, usage-based pricing for AI infrastructure and data platform, and an optional subscription service for premium support and additional AI/ML capacity.