CIOS is a customer intelligence operating system that connects customer signals from existing tools like CRM, billing, and support systems with business context to surface prioritized, quantified insights. It turns approved insights into accountable missions with assigned owners, targets, and tasks, then measures outcomes against a frozen baseline to prove whether interventions worked. The platform works alongside existing VoC, CRM, and analytics stacks rather than replacing them.
Funding
Funding not disclosed
Founders
Product
Problem
Customer teams collect signals across surveys, tickets, CRM data, and analytics, but these insights often sit in separate systems owned by different teams. Problems are rarely quantified in business terms, no one is made accountable for fixing them, and there is no measurement of whether an intervention actually worked, leaving a persistent execution gap between listening and action.
Solution
CIOS provides a customer intelligence operating system that connects customer signals with business context to prioritize what matters and quantify the exposure of each problem. The platform runs an operating loop from signal to outcome: it ingests data from existing systems, produces prioritized insights with evidence and confidence scores, requires human approval before action, converts decisions into owned missions with tasks routed to the right teams, and measures results against a frozen baseline. CIOS does not replace existing VoC, CRM, or analytics tools; it adds the layer between what those systems know and what the organization does next. Language models read every signal in any language and reason about it in the context of a specific business, making this layer affordable for the first time.
Target Audience
Primary customers are enterprise CX, Voice of Customer, and customer operations teams in banks, telecoms, retailers, insurers, and public services that need to close the gap between customer insight and accountable action.
Features
- Connects to existing customer data sources including surveys, support tickets, CRM account history, billing events, product usage, sales call notes, feature requests, win/loss records, and reviews via uploads, APIs, and supported connectors
- Produces prioritized insights with quantified business exposure (e.g., revenue at risk, number of accounts affected) and confidence scores
- Human-in-the-loop decision workflow where a person approves each insight before any work is committed
- Converts approved insights into missions with named owners, departments, dates, targets, and tasks routed to the appropriate team
- Outcome measurement with a frozen baseline before the intervention and the same measurement replayed afterward to prove whether the fix worked
- No seat fees and no limits on signals, insights, missions, or tasks; usage is governed by a credit balance
- Data can run in European infrastructure for compliance-sensitive organizations