Citizen Health
Citizen Health provides an AI-powered care coordination platform, called Ari, that helps family caregivers manage complex medical conditions. The platform tracks symptoms, schedules appointments, handles insurance appeals and paperwork, and identifies eligible benefits through a single text or voice thread. It also offers a mobile app with appointment recording and AI-generated summaries for care conversations.
- Healthcare Technology
- Digital Health
- AI Agents
- Artificial Intelligence
- Software Only
Funding
Funding not disclosed
Founders
Founder details are not available yet.
Product
Problem
Managing care for a family member with a complex or rare condition involves a relentless stream of administrative tasks: tracking symptoms, coordinating appointments, chasing referrals, filing paperwork, and identifying financial assistance. Caregivers must juggle multiple portals, phone calls, and documents, often missing critical changes in a patient's condition or leaving benefits they are entitled to on the table.
Solution
Ari is a care coordination platform that acts as a centralized assistant for families and caregivers. It captures symptoms and medication changes through a single text or voice thread, automatically detecting patterns and flagging escalating issues. The platform connects to patient portals and calendars to schedule appointments, chase referrals, and manage follow-ups to reduce the burden of coordination. It also identifies state support services and benefits the family may be eligible for, potentially unlocking thousands of dollars in assistance. For administrative tasks, Ari drafts and files insurance appeals, prior authorizations, and school forms, managing the entire process. By consolidating these tasks, Ari provides a comprehensive, always-on support system for managing a loved one's health.
Target Audience
Primary users are family caregivers and patients managing complex, chronic, or rare conditions who need help coordinating care across multiple providers and administrative systems.
Features
- Unified communication through a single text or voice thread to log symptoms, medications, and dose changes
- Automatic detection of patterns in symptom frequency, intensity, and medication changes, with escalation alerts
- Integration with patient portals and calendars to schedule appointments, chase referrals, and handle follow-ups
- Identification of eligible state benefits, support services, and programs to unlock financial assistance
- Drafting and filing of insurance appeals, prior authorization requests, and school or medical paperwork
- Generation of weekly reports summarizing patient data for sharing with therapists and other care providers
- AI Advocate tool that answers questions from medical records in seconds, with citations for verification
- Mobile app with appointment recording that creates clear summaries and next steps from care conversations