CiaoDott provides AI‑driven voice assistants that answer inbound calls for medical practices, collect patient details, and schedule or modify appointments in real time. The assistants integrate with existing Italian practice management systems and send automated reminders, reducing missed calls and freeing front‑desk staff for in‑person care.
Funding
Funding not disclosed
Founders
Product
Problem
Medical centers often miss inbound calls and struggle to schedule appointments and send reminders efficiently, leading to lost revenue, increased staff workload, and lower patient satisfaction.
Solution
CiaoDott offers AI-powered voice assistants that answer calls, collect patient information, book appointments, and send reminders 24/7. The assistants are specialized for different medical specialties and integrate directly with the practice’s existing management software, enabling real‑time updates of schedules and patient records. By handling routine interactions autonomously, the system reduces missed calls and frees front‑desk staff to focus on in‑person patient care. The platform provides analytics on call volume and handling rates, helping clinics monitor performance and continuously improve service quality.
Target Audience
Primary customers are outpatient clinics, diagnostic centers, and dental practices in Italy that need to streamline call handling and appointment management.
Features
- Specialty‑specific voice assistants (radiology, dentistry, primary care, gynecology, orthopedics, etc.) trained to understand relevant patient queries
- Automatic patient identification via phone number and collection of demographic data during the call
- Real‑time integration with major Italian medical practice management systems and custom API support for other software
- Automated appointment booking, rescheduling, and cancellation with calendar synchronization
- Outbound reminder calls and SMS notifications for upcoming appointments
- Continuous monitoring dashboard showing call handling rates, missed calls, and patient satisfaction scores