Churnproof aggregates support tickets, call transcripts, surveys, and reviews into a unified AI‑driven platform that calculates real‑time churn risk scores and identifies the top drivers of customer loss. Product, customer success, and support teams receive prioritized, actionable recommendations and dashboards to intervene before churn occurs, turning scattered feedback into a predictive retention tool.
Funding
Funding not disclosed
Founders
Product
Problem
SaaS companies often struggle to identify early signs of customer churn because feedback is scattered across support tickets, calls, surveys, and reviews, making it difficult to pinpoint the underlying drivers and prioritize corrective actions.
Solution
Churnproof aggregates all customer feedback sources and applies AI-driven analysis to surface churn drivers, high‑risk accounts, and actionable product opportunities. The platform delivers real‑time risk scores and prioritized recommendations, enabling product and support teams to address issues before customers leave. By turning unstructured feedback into clear insights and an early‑risk radar, Churnproof shifts retention from a reactive to a predictive function, helping SaaS businesses improve retention without relying on guesswork.
Target Audience
Primary users are product managers, customer success leaders, and support teams at SaaS companies seeking data‑driven retention strategies.
Features
- Automated ingestion of support tickets, call transcripts, survey responses, and review data into a unified analysis pipeline
- AI models that compute churn risk scores and opportunity scores for individual accounts in real time
- Identification and ranking of top churn drivers such as onboarding friction, feature gaps, and SLA breaches
- Actionable recommendation engine that suggests immediate product or support interventions
- Thematic clustering of feedback to surface high‑impact feature requests and release impact analysis
- Interactive dashboards and reports that visualize risk trends, NPS changes, and ticket volume shifts