CareChronicle provides a care‑navigation platform that automates the repetitive, multi‑step follow‑up work needed to coordinate patients, caregivers, payers, pharmacies, and community resources. By operating across disparate systems and adapting outreach to each patient’s schedule and preferences, it enables care teams to focus on judgment‑heavy tasks while scaling navigation without increasing staff workload. The solution handles handoffs, negotiations, and schedule coordination that traditionally require manual effort.
Funding
Funding not disclosed
Founders
Product
Problem
Care teams must manually manage countless follow‑up tasks—handing off information, negotiating coverage, arranging transportation, and coordinating with caregivers, payers, pharmacies, and community resources. This repetitive work is labor‑intensive, prone to gaps, and does not scale to meet the needs of all patients.
Solution
CareChronicle offers a care‑navigation platform that automates the repetitive follow‑up and coordination tasks required after a clinical visit. The system operates across disparate health‑IT environments, integrating with existing EHRs, payer portals, pharmacy systems, and community resource databases without requiring a full workflow redesign. By adapting outreach to each patient’s schedule, communication preferences, and health literacy, the platform ensures that reminders, handoffs, and negotiations are delivered in a way that fits the patient’s life. The automation handles persistent, rule‑based work, freeing clinicians and care managers to focus on clinical judgment, empathy, and exception handling. Built with safety, governance, and performance monitoring, the solution provides visibility into handoff status and escalation paths, supporting trust and compliance in real‑world clinical settings.
Target Audience
Primary customers are health systems, integrated delivery networks, and large provider organizations that operate complex care‑coordination programs and need to scale navigation across diverse patient populations.
Features
- Cross‑system integration layer that connects to multiple EHRs, payer portals, pharmacy networks, and community resource platforms
- Automated, schedule‑aware outreach that tailors communication modality and timing to individual patient preferences
- Rule‑based workflow engine that manages handoffs, negotiations, and logistics without human intervention
- Real‑time status dashboards and escalation pathways for care teams to monitor follow‑through and intervene when needed
- Governance framework with safety constraints, performance metrics, and audit trails to ensure compliance and trust
- Change‑management support tools that align technology deployment with existing clinical workflows and documentation practices