Chpter provides an AI-first platform for sales and customer support automation across high-conversion channels like WhatsApp and Instagram. The system deploys AI agents for instant query resolution, personalized support, and automated checkout processes directly within chat conversations. This integration drives e-commerce growth by streamlining omnichannel engagement and maximizing conversion rates.
Funding
$1.2M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
KNPFounders
Product
Problem
Many businesses struggle to efficiently manage customer interactions across various messaging platforms, leading to missed sales opportunities and fragmented customer experiences. Handling inquiries from WhatsApp, Instagram, Facebook Messenger, and SMS in separate interfaces is time-consuming and can result in delayed responses.
Solution
Chpter provides an AI-powered conversational commerce platform that consolidates customer communications from multiple channels into a unified inbox. The platform enables businesses to conduct sales directly within messaging apps, streamlining the purchasing process. By automating responses and providing personalized recommendations, Chpter helps businesses increase conversion rates, improve customer engagement, and ensure that no customer inquiry goes unanswered. The platform also offers features such as WhatsApp Checkout, product links, and personalized marketing campaigns.
Target Audience
Chpter primarily targets e-commerce businesses that want to improve customer engagement and increase sales through conversational commerce on messaging platforms.
Features
- Unified inbox for managing conversations from WhatsApp, Instagram, Facebook Messenger, and SMS
- AI-powered sales agent for automated responses and personalized recommendations
- WhatsApp Checkout for enabling customers to browse, add products to their cart, and securely checkout within WhatsApp
- Automated flows and chatbots to ensure 24/7 customer support
- Product links for converting customers with a single click on WhatsApp, Instagram, or SMS
- Personalized marketing campaigns based on customer segments, purchase history, and basket value
- Integrations with Shopify, WooCommerce, Wix, and Magento
- Free storefront option for businesses without an existing website