Chexology provides a digitized inventory and claim management system for front-line services like coat check, valet, and rentals. This technology replaces paper tickets with digital passes compatible with Apple Wallet and Google Pay, streamlining item retrieval and reducing customer wait times. The platform also offers real-time analytics on inventory volume, staff performance, and customer habits while incorporating photo security for transactions.
Funding
Funding not disclosed
Founders
Product
Problem
Traditional paper-based systems for managing items like coats, luggage, and rental equipment are prone to inefficiencies, including lost tickets, long wait times, and limited data insights. These manual processes can lead to customer dissatisfaction, increased operational costs, and potential security risks.
Solution
Chexology offers a digitized check-in/check-out system that replaces paper claim tickets with a smartphone-based solution, streamlining inventory management and enhancing the customer experience. The platform uses a mobile app and optional NFC tags to track items, send personalized text message updates, and provide real-time reporting on key metrics. By digitizing the process, Chexology reduces wait times, improves item return rates, and offers added security through photo documentation. The system integrates with existing software like Square and ALICE to facilitate credit card tipping and enhance communication between staff and customers.
Target Audience
Chexology serves businesses that handle items for customers, including hotels, venues, nightclubs, museums, and rental companies.
Features
- Mobile app for iOS devices to manage check-ins and check-outs
- Optional NFC tags and stickers for tracking items
- Contactless drop-off and pick-up functionality
- Automated text message notifications to customers
- Photo capture for item and customer verification
- Real-time reporting on customer habits, inventory volume, and staff performance
- Integration with Square for credit card tipping
- Integration with ALICE for enhanced hotel operations and guest communication