Chetto provides conversation intelligence that monitors email, Slack, meetings and other communication channels to surface missed follow‑ups, pending approvals, and early churn risk. By turning unstructured chats into actionable insights, teams can quickly address unresolved issues, track client signals, and prevent revenue loss. The platform also offers a keyboard tool that lets users draft replies or create follow‑ups directly from conversation context.
Funding
Funding not disclosed
Founders
Product
Problem
Important client signals such as promised follow‑ups, pending approvals, and early churn indicators often remain hidden within everyday email, Slack, WhatsApp, and meeting conversations. Without a way to surface these signals, teams waste time manually tracking status, miss escalations, and risk revenue loss.
Solution
Chetto applies conversation intelligence across multiple communication channels to automatically detect missed follow‑ups, unresolved queries, and at‑risk client interactions. The platform aggregates these insights into a unified inbox that highlights escalations, pending approvals, and early churn warnings. Users can query the system with natural‑language prompts to retrieve specific context and then act directly—drafting replies, creating follow‑up tasks, or updating client notes. Integrated workflow automation turns identified signals into tickets, SLA monitoring, and escalation matrices, enabling teams to address issues proactively. The solution also provides a 360° account view with live NPS tracking, sentiment analysis, and analytics to monitor overall client health.
Target Audience
Primary users are client‑facing teams such as account managers, customer success, and sales operations that need visibility into customer communications and automated follow‑up workflows.
Features
- Multi‑channel connectors for email, Slack, WhatsApp, and meeting transcripts that ingest conversational data in real time
- AI‑driven detection of promised actions, pending approvals, and early churn signals across unstructured text
- Unified inbox that surfaces escalations, unanswered queries, mentions, and at‑risk conversations in a single view
- Ask Chetto natural‑language interface that returns instant answers and can generate replies, follow‑ups, or task entries
- Automated workflow engine that creates tickets, triggers smart alerts, and enforces SLA monitoring based on detected signals
- Account‑level analytics including live NPS, sentiment trends, and risk scoring dashboards
- Integrations with CRM systems, knowledge bases, and custom APIs via web portal, mobile app, and server plugins