Cheers is an NFC technology-based platform that enables in-person businesses to collect customer feedback, manage employee performance, and streamline payment processes through unique employee badges. By facilitating real-time interactions, Cheers enhances customer engagement and significantly increases the volume of online reviews, often achieving a 5x boost in monthly feedback.
Funding
$500K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many in-person businesses struggle to efficiently collect customer feedback, track employee performance, and streamline customer interactions, leading to missed opportunities for improvement and reduced customer loyalty. Traditional methods are often cumbersome, lack real-time data, and fail to attribute actions to specific employees.
Solution
Cheers provides an NFC-based platform that enables in-person businesses to gather real-time customer feedback, manage employee performance, and enhance customer engagement through unique employee badges. Customers can simply tap the badge with their phone to leave reviews, join loyalty programs, provide tips, or submit referrals, with all actions automatically attributed to the specific employee. This provides managers with actionable insights into individual performance, program effectiveness, and areas for coaching, leading to improved customer satisfaction and increased revenue.
Target Audience
Cheers primarily targets in-person businesses such as field and home services, self-storage facilities, and hospitality and retail establishments that seek to improve customer engagement, gather employee-level insights, and streamline operations.
Features
- NFC-enabled employee badges with unique IDs for tracking individual performance
- One-tap customer actions: Google review, loyalty program sign-up, referral submission, tip
- Real-time dashboard displaying employee-level data on reviews, referrals, and loyalty sign-ups
- Customizable badges to enhance brand image
- Integration with existing systems via cloud-hosted, plug-and-play software
- Secure data encryption in transit and at rest, PCI-compliant payment flows, and SOC 2 readiness
- Mobile web page accessible on any modern smartphone without requiring app downloads or logins