Cheers provides an NFC-enabled platform that enhances customer interactions for in-person businesses by facilitating real-time feedback collection and employee performance tracking. The solution increases online review volume by 5 to 10 times, enabling businesses to capture valuable insights and improve customer satisfaction.
Funding
$500K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many in-person businesses struggle to efficiently collect customer feedback and track employee performance, leading to missed opportunities for improvement and reduced customer loyalty. Traditional methods of gathering reviews are often cumbersome, resulting in low participation rates and limited insights into the customer experience at the frontline.
Solution
Cheers offers an NFC-enabled platform designed to streamline customer interactions and provide real-time insights into employee performance. By using NFC badges, businesses can prompt customers to leave reviews, join loyalty programs, provide referrals, or even tip employees with a simple tap of their phone. The platform automatically attributes these actions to specific employees, providing managers with a clear view of individual performance and customer satisfaction levels. This data-driven approach enables targeted coaching, improved customer experiences, and increased online review volume.
Target Audience
Cheers primarily targets in-person businesses such as field service companies, home service providers, self-storage facilities, and hospitality and retail establishments that seek to improve customer engagement and employee performance.
Features
- NFC-enabled badges that allow customers to instantly provide feedback with a single tap.
- Real-time attribution of customer actions (reviews, referrals, loyalty sign-ups, tips) to individual employees.
- Customizable badges with unique employee IDs for accurate tracking.
- Integration with Google Reviews to boost online review volume.
- Mobile-friendly interface that requires no app downloads or account creation for customers.
- Performance dashboards for managers to identify top performers and areas for improvement.
- Secure data encryption and PCI compliance for payment processing.
- Cloud-hosted software with plug-and-play integration, requiring no on-site installs or coding.