Fragment is a browser extension that enhances back-office operations by guiding analysts through task navigation while allowing managers to dispatch tasks and monitor performance metrics. This solution addresses inefficiencies in task management and operational oversight, enabling organizations to improve processing times and reduce costs.
Funding
$500K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Back-office operations often involve analysts manually navigating multiple tools and systems to complete tasks, leading to inefficiencies and increased processing times. Managers lack real-time visibility into task progress and analyst performance, hindering effective oversight and optimization.
Solution
Fragment provides a browser extension that streamlines back-office workflows by guiding analysts through tasks within their existing tools. The extension inserts a guiding banner into the analyst's workflow, ensuring seamless task navigation. Managers can dispatch tasks with priority rules and monitor performance metrics, including processing and lead times, through a centralized dashboard. Fragment's zero-engineering setup and white-glove service enable rapid deployment and immediate optimization of back-office operations.
Target Audience
Fragment targets operations managers and back-office analysts in industries such as finance, insurance, and customer service, who seek to improve task management, reduce operational costs, and enhance efficiency.
Features
- Browser extension that guides analysts through back-office tasks
- Task dispatching with priority rules for efficient allocation
- Automated measurement of processing and lead times
- Real-time performance monitoring and SLA tracking for managers
- Seamless integration with existing back-office tools via API and webhooks
- Pre-built integrations with HubSpot, Zendesk, Zapier, n8n, and Make
- Zero-engineering setup for rapid deployment