ChatSync is a software-as-a-service platform that automatically syncs Slack Connect conversations to HubSpot, mapping threads, messages, and contacts directly to CRM records. This makes off-channel customer interactions visible to sales teams, ensuring they receive credit for work happening outside formal communication channels. The platform uses OAuth connections for both Slack and HubSpot to provide real-time, 1:1 data mapping.
Funding
Funding not disclosed
Founders
Product
Problem
Customer conversations that occur in Slack Connect channels are invisible to CRM systems, meaning sales teams miss out on recording valuable touchpoints and activity. This creates incomplete customer recordshare, undermines visibility into deal progression, and fails to credit team members for work done outside formal communication channels.
Solution
ChatSync provides a software-as-a-service platform that bridges Slack Connect and HubSpot, automatically capturing and mapping every thread, message, and contact interaction into the CRM. The platform connects via OAuth to both Slack and HubSpot, then syncs selected channels in real time, turning threads into activities and messages into timeline entries. Slack contacts are automatically matched to existing HubSpot contact and company records, maintaining a complete and accurate history of customer engagement. The service also generates AI-powered summaries and insights from conversations, giving sales teams additional context without manual data entry.
Target Audience
Primary customers are sales teams, account executives, and revenue operations professionals who use Slack Connect for customer communication and rely on HubSpot as their CRM to track engagement and deal activity.
Features
- Real-time synchronization of Slack Connect messages, threads, and contacts directly into HubSpot
- 1:1 mapping of Slack conversations to HubSpot activities and timeline entries
- Automatic matching of Slack users to existing HubSpot contact and company records
- AI-powered summaries and insights generated from synced conversation data
- OAuth-based integrations with Slack and HubSpot for secure, credential-free access
- Granular channel selection so users control exactly which conversations are synced