ChatNative provides AI‑powered virtual employees for e‑commerce merchants that retain persistent shopper memory, apply business‑aware judgment, and respond with emotionally timed actions. Its unified command center aggregates conversations, auto‑resolves routine inquiries, and generates contextual handoff notes, enabling higher conversion rates and lower support workloads.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses using generic AI chatbots often struggle with inconsistent customer experiences because the bots lack persistent memory of shopper interactions, contextual judgment, and appropriate timing, leading to low conversion rates and high support workloads.
Solution
ChatNative delivers AI-powered virtual employees that retain durable merchant and customer memory, apply business-aware judgment, and respond with emotionally timed actions. The platform integrates a unified command center that aggregates conversations, surfaces top topics, and enables AI to auto-resolve routine inquiries while preparing contextual handoff notes for human agents. By learning patterns from top-performing staff, the AI exhibits role-specific instincts that feel native rather than robotic, improving conversion uplift and reducing support load. Real-time search and ticket management tools allow operators to intervene when needed, ensuring a seamless blend of automation and human expertise.
Target Audience
Primary customers are e‑commerce merchants and online retailers seeking to automate customer support and sales interactions while maintaining a personalized, high‑touch experience.
Features
- Persistent memory of shoppers, products, prior conversations, preferences, and business rules
- Decision engine that incorporates intent, margin, policy, tone, urgency, and operator standards
- Timing logic that determines optimal moments to intervene, wait, or de‑escalate
- Instinct learning from internal workflows and top performer behavior for role‑specific execution
- Unified inbox with searchable tickets, orders, and AI‑generated notes for quick handoffs
- Automated resolution of common support queries (e.g., delivery status) with contextual data attached
- Dynamic offer generation based on cart value, loyalty tier, and real‑time context to boost sales conversions