Chatmerce provides a no‑code AI assistant that can be deployed on a website widget and via SMS/RCS, using a single knowledge base for all channels. Users upload PDFs, FAQs, or product feeds, and the agent answers with up‑to‑date information, handles sales, support, and reservations, and continuously improves by detecting knowledge gaps. The platform includes built‑in analytics and compliance with the EU AI Act.
Funding
Funding not disclosed
Founders
Product
Problem
Small and medium e‑commerce businesses often struggle to provide instant, accurate customer support and sales assistance across both web chat and SMS/RCS channels without hiring developers or integrating multiple third‑party services.
Solution
Chatmerce offers a no‑code AI conversational assistant that can be deployed on a website widget and in RCS/SMS messaging from a single knowledge base. Users upload product catalogs, PDFs, FAQs, or links, and the assistant answers queries, processes orders, and deflects support tickets using the supplied material, avoiding hallucinations. The same agent operates on both channels, with real‑time analytics, automatic gap detection, and weekly self‑improvement, all hosted in the EU to meet upcoming AI Act compliance. Setup requires only a few clicks and a one‑line snippet, enabling the first live conversation within minutes.
Target Audience
Primary customers are European SMB e‑commerce operators who need a fast, low‑maintenance AI chat and SMS assistant to boost sales and reduce support workload.
Features
- One‑click deployment to web widget and RCS/SMS with a single code snippet or SerwerSMS integration
- Knowledge ingestion from PDFs, URLs, FAQs, and live Google Merchant product feeds for up‑to‑date catalog answers
- Automated testing and self‑diagnosis of knowledge gaps, with weekly autonomous improvements
- Real‑time conversation analytics, sentiment scoring, and weekly performance dashboards
- Multi‑agent support allowing separate assistants for sales, support, or reservations, each with custom tone and tools
- Full EU data residency (Netherlands) and built‑in AI Act transparency, human‑in‑the‑loop oversight, and secure secret management