Chatbase is a no‑code platform that lets businesses build and deploy AI‑powered customer support agents using their own data sources such as documents, websites, or databases. The service provides one‑click embedding across web, mobile, and messaging channels, integrates with major SaaS tools, and includes enterprise‑grade security, analytics, and role‑based access to automate support, lead capture, and transactional interactions.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses often struggle to provide fast, accurate, and consistent customer support at scale, leading to long wait times, high support costs, and fragmented user experiences across multiple channels.
Solution
Chatbase offers a unified platform for building and deploying AI-powered support agents that can understand and act on a company’s own data. Users can train agents with documents, websites, or databases, configure actionable integrations (e.g., Slack, Stripe, Calendly), and embed the agents across web, mobile, and messaging channels without coding. The platform handles data encryption, SOC 2 Type II and GDPR compliance, and provides role‑based access, SSO, and audit logs for enterprise security. Built‑in analytics track conversation metrics and enable continuous improvement, while scalable pricing lets organizations start for free and expand with higher message limits, advanced models, and custom actions.
Target Audience
Chatbase targets mid‑size to enterprise businesses that need to automate customer support, lead generation, and transactional interactions across digital channels, including e‑commerce, SaaS, and service providers.
Features
- No‑code training on proprietary knowledge bases, websites, or databases for accurate, context‑aware responses
- Pre‑built and custom AI actions for CRM, payments, scheduling, lead capture, and any API integration
- One‑click embedding via copy‑paste code; supports 15+ platforms including WordPress, Shopify, WhatsApp, Slack, and Zendesk
- Enterprise‑grade security: data encryption at rest and in transit, SOC 2 Type II and GDPR compliance, SSO, custom roles, and audit logs
- Scalable usage tiers with message credits, AI action limits, and storage per agent; add‑ons for auto‑recharge, extra agents, and white‑labeling
- Real‑time analytics dashboard for conversation tracking, performance monitoring, and agent retraining
- API access and integrations with major SaaS tools (Stripe, Zendesk, Salesforce, Intercom, HubSpot, Twilio, etc.)