This company provides an omnichannel CX platform powered by Agentic AI to automate customer engagement across channels like WhatsApp, Voice, and Web. The platform uses generative AI to deliver personalized interactions for lead qualification, sales, and customer support at scale. It integrates with existing knowledge bases to ensure consistent, on-brand communication while automating complex business processes.
Funding
Funding not disclosed
Founders
Product
Problem
Many businesses struggle to efficiently manage customer engagement across multiple channels like WhatsApp, Facebook Messenger, Instagram, and their websites, leading to fragmented communication and missed opportunities for lead generation and customer support. This often results in lower conversion rates and increased customer acquisition costs.
Solution
Chat360 offers an omnichannel, generative AI-powered platform that enables businesses to engage customers on their preferred channels through a no-code chatbot builder. The platform facilitates lead generation, customer support, and conversational marketing, allowing businesses to acquire, engage, and retain customers faster and more cost-effectively. By providing a unified interface for managing conversations across various platforms, Chat360 helps businesses deliver personalized experiences, improve customer satisfaction, and increase overall ROI. The platform's AI capabilities ensure that customer queries are handled efficiently, providing instant and accurate responses, and freeing up human agents to focus on more complex issues.
Target Audience
Chat360 primarily targets businesses across various industries looking to enhance customer engagement, improve lead generation, and streamline customer support through AI-powered chatbots on multiple channels.
Features
- No-code chatbot builder for easy creation and deployment of AI-powered chatbots
- Omnichannel support for WhatsApp, Facebook Messenger, Instagram, and websites
- Generative AI for human-like voice interactions, sales, and support
- Lead generation tools to build a solid sales pipeline and reduce cost per lead (CPL)
- Customer support and engagement features to increase Net Promoter Score (NPS)
- Conversational marketing capabilities to run personalized campaigns and increase Return on Marketing Investment (ROMI)
- Integration with various platforms, including e-commerce, CMS, communication apps, email, Gmail, LeadSquared, Google Sheets, Google Dialogflow, and payment gateways (Setu, Stripe, Razorpay)
- Advanced analytics for monitoring chatbot performance and customer behavior