Chargehound automates chargeback dispute responses by securely extracting data from payment processors and generating complete, timely submissions, minimizing human error. This solution helps businesses recover lost revenue and save significant time, with potential savings of $25,000 and 250 hours monthly.
Funding
$120K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Businesses face revenue loss and operational inefficiencies due to chargebacks, which require manual data collection, response creation, and timely submission to payment processors. This process is prone to human error, can be time-consuming, and often results in missed deadlines, leading to further financial losses.
Solution
Chargehound offers a dispute automation platform that streamlines the chargeback management process. The system securely extracts relevant data from payment processors and automatically generates complete and timely dispute responses. By automating this process, Chargehound minimizes human error, ensures adherence to deadlines, and helps businesses recover lost revenue. The platform provides a user-friendly dashboard with real-time statistics for managing and understanding chargebacks, along with comprehensive response templates that automatically incorporate evidence such as shipping information and customer payment histories.
Target Audience
Chargehound primarily targets businesses that process a high volume of online transactions and experience frequent chargebacks, including e-commerce companies, subscription services, and online marketplaces.
Features
- Secure data extraction from payment processors like Braintree, PayPal, Stripe, and Vantiv
- Automated generation of complete and timely chargeback dispute responses
- User-friendly dashboard with real-time statistics for chargeback management
- Comprehensive response templates that automatically pull in relevant evidence
- Manual review options and fraud scoring for handling complex cases
- Secure API for end-to-end automation and integration with existing systems
- One-on-one support and thorough documentation for quick and easy setup