Chapter offers an AI‑powered workflow automation platform tailored for the energy sector, integrating with existing PIM, ERP, CRM, SharePoint and other systems to create a unified, up‑to‑date knowledge base. Its domain‑specific AI assistants and agents deliver instant, verified answers to field technicians, automate routine ticket handling, and ensure compliance across 35+ languages, reducing service load and accelerating issue resolution for energy equipment manufacturers and service organizations.
Funding
$3.1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
RIFounders
Product
Problem
Energy companies and field service teams often rely on fragmented data sources, manual knowledge lookup, and generic AI tools, leading to slow issue resolution, high ticket volumes, and inconsistent compliance across regions and languages.
Solution
Chapter provides an AI‑powered workflow automation platform built specifically for the energy sector. The system connects to existing PIM, ERP, CRM, SharePoint and other tools, ingesting technical documentation and product data into a unified knowledge base. AI assistants and task‑focused agents then deliver instant, verified answers to technicians and support staff, automate routine ticket handling, and trigger automated actions such as firmware checks or product updates. The platform ensures that all information is up‑to‑date, traceable, and compliant with field regulations, while supporting multilingual delivery for global operations. By embedding AI directly into existing workflows, Chapter reduces service load, accelerates resolution times, and standardizes procedures across borders.
Target Audience
Primary customers are energy equipment manufacturers, OEMs, and service organizations that manage HVAC, battery, transformer, EMS, EV charger, and inverter installations and require efficient field support and compliance.
Features
- Seamless integration with enterprise systems (PIM, ERP, CRM, SharePoint) to consolidate technical data
- Domain‑specific AI chatbots and agents that provide instant, verified answers to field queries
- Automated ticket deflection and workflow orchestration to handle routine support tasks
- Real‑time synchronization of product manuals and updates to guarantee compliance
- Multilingual support for 35+ languages, enabling consistent global field service
- GDPR‑compliant, EU‑hosted infrastructure meeting AI Act requirements