Channel19 offers AI‑powered agents that automate outbound and inbound communications for freight load booking. The agents handle calls, emails, and texts to negotiate rates and confirm shipments, enabling dispatch and carrier sales teams to book loads in minutes instead of hours while keeping final decisions under human control.
Funding
$2.7M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Freight dispatch and carrier sales teams spend extensive time making phone calls, handling inbound inquiries, and processing emails to book loads, which slows down capacity matching and reduces operational efficiency.
Solution
Channel19 provides AI-powered agents that automate outbound and inbound communications for load booking. The agents can call, email, and text brokers or carriers, negotiate rates, and confirm shipments while keeping human users in control of final decisions. By handling routine interactions, the platform reduces the time to book loads from hours to minutes and expands the number of load options evaluated. All communications are managed through a single interface, allowing dispatchers and sales reps to focus on higher-value tasks.
Target Audience
Primary customers are carrier dispatch teams and logistics sales groups at brokers, 3PLs, and shippers that need to accelerate load booking and increase capacity coverage.
Features
- Automated outbound calling to brokers (for carriers) or carriers (for brokers/3PLs) to solicit capacity
- Real-time inbound call handling that routes and responds to carrier or broker inquiries
- Email parsing and response generation for load offers and confirmations
- AI-driven rate negotiation and load selection while preserving user oversight
- Multi-channel communication (voice, email, SMS) managed from a unified dashboard
- Integration hooks for existing dispatch and sales workflows to maintain control