Champion is a customer advocacy platform that utilizes AI to identify and activate hidden advocates within a company's customer base, driving growth across the sales funnel. The platform enhances net retention by tracking user patterns and providing alerts for at-risk accounts, while also streamlining the sales process by connecting opportunities with relevant references.
Funding
$5.2M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many companies struggle to effectively leverage their existing customer base to drive growth and improve customer retention. Identifying and activating customer advocates is often a manual, time-consuming process, leading to missed opportunities and inefficient sales cycles.
Solution
Champion provides an AI-powered customer advocacy platform that automates the identification and activation of customer advocates. The platform analyzes user behavior and engagement patterns to pinpoint hidden advocates within a company's customer base. By connecting sales opportunities with relevant customer references and tracking user patterns, Champion helps businesses improve net retention, shorten sales cycles, and generate pipeline. The platform enables companies to build an operationalized advocacy strategy that drives momentum at every point in the customer journey.
Target Audience
Champion targets sales, marketing, and customer success teams within organizations looking to leverage customer advocacy to drive growth and improve customer retention.
Features
- AI-driven identification of customer advocates based on user behavior and engagement.
- Automated matching of customer references to specific sales opportunities.
- Proactive alerts for at-risk accounts based on user pattern analysis.
- Tools to track user adoption, upsells, and renewals.
- Measurement of the impact of customer advocacy on pipeline generation.